Ace Pilot Woof Retro Premium Washed Cotton Crewneck Sweatshirt
Refund Policy
Our Promise
We believe great clothing should stand the test of time.
Every VANSTREETS piece is made from 100% cotton and finished with a washed vintage process to create a naturally worn-in look and feel.
If your purchase doesn’t meet your expectations, we’re here to make it right.
30-Day Returns
You may request a return or exchange within 30 days of delivery.
Whether it’s a sizing issue or simply not your style, your peace of mind matters to us.
Eligible Items
The following items are eligible for return or exchange:
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T-shirts (including washed vintage styles)
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Hoodies, hats, and other apparel items
Return Conditions
To be eligible for a return or exchange, items must:
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Be unworn and unwashed
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Be free from odors and visible signs of use
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Be in original condition and suitable for resale
⚠️ Please note:
Natural fading, color variation, distressing, and texture differences are intentional results of our washed vintage process. These characteristics are part of the design and are not considered defects.
Defective or Incorrect Items
If your item arrives with a defect or error, including:
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Visible damage or manufacturing flaws
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Severe stains
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Incorrect item or incorrect size
We will offer:
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A free replacement or free return, or
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A full refund of the item price
Please contact us with clear photos of the issue for verification.
Non-Defective Returns
For returns due to personal reasons (such as sizing or preference):
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Requests must be made within 30 days of delivery
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Items must meet the return conditions listed above
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Return shipping costs are the customer’s responsibility
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Refunds apply to the item price only (original shipping fees are non-refundable)
Refunds
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Refunds are processed after returned items are received and inspected
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Refunds will be issued to the original payment method
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Processing time is typically 3–7 business days
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Final refund timing may vary depending on your bank or payment provider
Exchanges
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Exchanges are subject to product availability
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If the requested item is unavailable, a refund will be issued instead
Non-Returnable Situations
We cannot accept returns or refunds if:
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The request is made after 30 days
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The item has been worn, washed, or intentionally damaged
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The item was returned without prior authorization
Contact Us
For returns, exchanges, or any after-sales questions, please contact our customer support team:
Shipping
Allow 2-3 business days in processing time and 5-8 business days for delivery after your product has shipped.
Shipping Destinations
We currently ship only to the following 32 countries and regions:
United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, France, United Kingdom, Hong Kong, Croatia, Hungary, Ireland, Italy, Japan, South Korea, Mexico, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Romania, Saudi Arabia, Sweden, Singapore, Taiwan, United States.
Order Processing Time
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All orders are processed within 24 hours of purchase
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Processing time does not include shipping time
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Orders placed on weekends or holidays may be processed on the next business day
Estimated Shipping Time
Under normal conditions, international shipping takes 7–21 business days.
The following delivery times are estimates only and may vary due to customs clearance, local carriers, or unforeseen circumstances.
| Country / Region | Estimated Delivery Time |
|---|---|
| United States | 7–14 business days |
| Canada | 10–18 business days |
| United Kingdom | 7–15 business days |
| Germany | 7–15 business days |
| France | 8–16 business days |
| Italy | 10–18 business days |
| Spain | 10–18 business days |
| Netherlands | 8–16 business days |
| Belgium | 8–16 business days |
| Switzerland | 10–18 business days |
| Austria | 8–16 business days |
| Denmark | 8–16 business days |
| Sweden | 8–16 business days |
| Norway | 10–20 business days |
| Ireland | 8–16 business days |
| Portugal | 10–18 business days |
| Poland | 10–18 business days |
| Czech Republic | 10–18 business days |
| Hungary | 10–18 business days |
| Croatia | 12–20 business days |
| Romania | 12–20 business days |
| Australia | 8–15 business days |
| New Zealand | 10–18 business days |
| Japan | 7–12 business days |
| South Korea | 7–12 business days |
| Singapore | 7–12 business days |
| Malaysia | 10–18 business days |
| Hong Kong | 7–12 business days |
| Taiwan | 7–12 business days |
| Mexico | 12–21 business days |
| United Arab Emirates | 10–18 business days |
| Saudi Arabia | 12–21 business days |
Shipping Fees
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Shipping fees vary depending on the destination
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Exact shipping costs are calculated and displayed at checkout
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Free shipping is available on orders over USD $65
⚠️ Remote areas in the United States, including Alaska, Hawaii, and certain rural ZIP codes, may require additional shipping fees.
If applicable, we will contact you for confirmation before shipment.
Customs Duties & Taxes
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International orders may be subject to customs duties, import taxes, or other fees
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These charges are the responsibility of the recipient
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Customs regulations vary by country and are beyond our control
Shipping Delays
Delivery times may be affected by:
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Customs inspections
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Weather conditions or natural disasters
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Peak seasons, holidays, or promotional periods
These delays are beyond our control, and we appreciate your understanding.
Contact Us
If you have any questions regarding shipping, delivery, or shipping fees, please contact our customer support team:
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