Refund Policy
Our Promise
We believe great clothing should stand the test of time.
Every VANSTREETS piece is made from 100% cotton and finished with a washed vintage process to create a naturally worn-in look and feel.
If your purchase doesn’t meet your expectations, we’re here to make it right.
30-Day Returns
You may request a return or exchange within 30 days of delivery.
Whether it’s a sizing issue or simply not your style, your peace of mind matters to us.
Eligible Items
The following items are eligible for return or exchange:
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T-shirts (including washed vintage styles)
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Hoodies, hats, and other apparel items
Return Conditions
To be eligible for a return or exchange, items must:
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Be unworn and unwashed
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Be free from odors and visible signs of use
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Be in original condition and suitable for resale
⚠️ Please note:
Natural fading, color variation, distressing, and texture differences are intentional results of our washed vintage process. These characteristics are part of the design and are not considered defects.
Defective or Incorrect Items
If your item arrives with a defect or error, including:
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Visible damage or manufacturing flaws
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Severe stains
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Incorrect item or incorrect size
We will offer:
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A free replacement or free return, or
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A full refund of the item price
Please contact us with clear photos of the issue for verification.
Non-Defective Returns
For returns due to personal reasons (such as sizing or preference):
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Requests must be made within 30 days of delivery
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Items must meet the return conditions listed above
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Return shipping costs are the customer’s responsibility
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Refunds apply to the item price only (original shipping fees are non-refundable)
Refunds
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Refunds are processed after returned items are received and inspected
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Refunds will be issued to the original payment method
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Processing time is typically 3–7 business days
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Final refund timing may vary depending on your bank or payment provider
Exchanges
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Exchanges are subject to product availability
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If the requested item is unavailable, a refund will be issued instead
Non-Returnable Situations
We cannot accept returns or refunds if:
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The request is made after 30 days
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The item has been worn, washed, or intentionally damaged
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The item was returned without prior authorization
Contact Us
For returns, exchanges, or any after-sales questions, please contact our customer support team: